Overview

Our exchange policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To process an exchange Contact (0784056324) on whatsapp to start the exchange. 

If you bought a shoe in a wrong size, you are liable for the costs of the exchange, cost include(courier back to us and courier to you again).

To complete your exchange, we require a screenshot or proof of purchase as well as a screenshot of the PAXI SMS you received when sending back the shoes that are being exchanged.

Refunds

Refunds are not allowed at all.

Exchanges

We only replace items if they are defective or factory damaged. If you need to exchange it for the same item, send us a message  {0784056324} and send your item to: {P6168 PEP ARCONPARK VEREENIGING}.

If you bought a shoe in a wrong size, you are liable for the costs of the exchange, cost include(courier back to us and courier to you again).

To complete your exchange, we require a screenshot or proof of purchase as well as a screenshot of the PAXI SMS you received when sending back the shoes that are being exchanged.

Shipping returns

To return your product, you should SEND  your product to: {P6168 PEP VEREENGING ARCONPARK}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. When exchanging, the cost of return shipping will have be sent to our account followed by your proof of payment.

Need help?

Contact us at {0784056324} for questions related to refunds and returns.